Human+AI Customer Service

Helping companies automate customer service
via email, social media, mobile messaging, and chat.

Pre-fill Case Information & Automate Customer Service Answers

Improve productivity of your customer service agents by letting the machine pre-fill reason codes, case details, urgency, sentiment and answer repetitive questions through the use of machine learning and artificial intelligence.

Integrates with Salesforce, Zendesk, Sparkcentral, Facebook Messenger and others.

What’s my baggage allowance?

Simple Question

Your baggage allowance is 23kg.

99% Confidence, Automated

I’m 0.5kg over, will you let me off?

Complex Question

As a valued customer, on this occasion we will allow up to 1kg over the limit, free of charge. Enjoy your flight!

76% Confidence, Suggested to Agent

Transform your customer service operation with the power of AI

DigitalGenius helps businesses improve the quality and efficiency of the customer care experience.

Keep up with increasing volumes of inbound customer messages.

Improve the productivity of your agents through automation and intelligent suggestions.

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Empower your agents to deliver better experiences.

Unlock your agents’ time to handle sensitive, non-trivial questions and provide genuine experiences.

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Combine the best of human and machine intelligence.

Unite computing power with the human ability to empathize in a seamless experience.

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Supercharge your customer service with Human+AI

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