Webinar Recording: The 5 Biggest Myths About Customer Support Automation

Over the past ten year, customer service leaders have been debating about the pros and cons of adopting self-service automation and while automation plays an important role in improving operational efficiency and customer experience, its true impact doesn’t measure up to its reputation.

Listen to Devin Poole, Senior Director CX Strategy, Dixa and Adam Robertson, AE, DigitalGenius when they reviewed the key automation myths in their recent webinar.