Use AI Automation to provide a better customer experience this peak period

We help great companies

We empower pioneering online retailers and ecommerce brands to arrive at the next destination of their CX transformation journey.

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Resolve tickets, don't just deflect tickets

Our AI gets to the heart of your customers' problems and provides actual solutions, rather than sending them around in circles

How On use DigitalGenius to resolve customer issues

CASE STUDY:

Antler went from 0-33% automatic ticket resolution in just 10 weeks over peak period, and now automatically processes 50% of all warranty claims through DigitalGenius.

Antler

Antony Bowen, Customer Success Manager, Antler

“It’s incredible to witness customer satisfaction when, even on a Sunday, DigitalGenius promptly responds within minutes. We’ve received CSAT reviews expressing surprise and appreciation, with amazing comments.”

Read the Antler case study

Quiksilver

65%

of tickets automated

75%

reduction in average resolution time

99%

reduction in first reply time

Skullcandy

50%

of tickets automated

80%

of WISMO queries automated

10%

increase in CSAT on tickets handled

G-STAR RAW®

60%

reduction in response time

40%

cases resolved automatically

90%

order-related enquiries resolved

DigitalGenius unique capability and functionality:

  • Built specifically for ecommerce and retail
  • 60+ pre-built use cases for ecommerce
  • Out-of-the-box ecommerce and carrier integrations
  • Fully customisable to your brand
  • Analytics and reporting available in a built-in dashboard
  • Multi-lingual and cross-channel
  • AI image recognition and text recognition
  • Generative AI
  • Fully managed implementation and support with product expert

CASE STUDY:

60% of Skullcandy's tickets fully resolved by DigitalGenius

Skullcandy

50%

of tickets automated

80%

of WISMO queries handled by DigitalGenius

10%

CSAT increase on all tickets handled by DigitalGenius
Read the Skullcandy case study

Who are DigitalGenius?

DigitalGenius is the code-free customer experience platform for ecommerce and retail powered by artificial intelligence. DigitalGenius’ AI solution continuously learns and evolves from every interaction within your customer network, leveraging more than 60 pre-built use cases, customisable processes and integrations to deliver seamless customer experience and retain customers. DigitalGenius works with forward-thinking ecommerce and retail businesses around the world.