Use AI Automation to provide a better customer experience this peak period
We help great companies
We empower pioneering online retailers and ecommerce brands to arrive at the next destination of their CX transformation journey.
CASE STUDY:
On handles 250% more customer inquiries, increasing agent productivity by 2x with 68% of messages resolved without human intervention.
On
Verena Strunk-Wenzl, Head of Customer Experience, On“Our expectations of what was possible with AI were not only met, but exceeded. DigitalGenius has given us back control over our inbox – reducing our customer wait time by 93%. Customers are satisfied and our happiness delivery agents are more engaged and happier than ever.”
How On use DigitalGenius to resolve customer issues
Quiksilver
65%
of tickets automated
75%
reduction in average resolution time
99%
reduction in first reply time
Skullcandy
50%
of tickets automated
80%
of WISMO queries automated
10%
increase in CSAT on tickets handled
G-STAR RAW®
60%
reduction in response time
40%
cases resolved automatically
90%
order-related enquiries resolved
DigitalGenius unique capability and functionality:
- Built specifically for ecommerce and retail
- 60+ pre-built use cases for ecommerce
- Out-of-the-box ecommerce and carrier integrations
- Fully customisable to your brand
- Analytics and reporting available in a built-in dashboard
- Multi-lingual and cross-channel
- AI image recognition and text recognition
- Generative AI
- Fully managed implementation and support with product expert
Who are DigitalGenius?
DigitalGenius is the code-free customer experience platform for ecommerce and retail powered by artificial intelligence. DigitalGenius’ AI solution continuously learns and evolves from every interaction within your customer network, leveraging more than 60 pre-built use cases, customisable processes and integrations to deliver seamless customer experience and retain customers. DigitalGenius works with forward-thinking ecommerce and retail businesses around the world.