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  • Proactive Automation is the Next Step in eCommerce Customer Service
    Blog

    Proactive Automation is the Next Step in eCommerce Customer Service

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  • Have Supply Chain Problems? Here’s How To Fix Them
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    Have Supply Chain Problems? Here’s How To Fix Them

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  • Why eCommerce Customer Service Teams Should Use AI to Solve Problems
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    Why eCommerce Customer Service Teams Should Use AI to Solve Problems

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  • Why Chatbots Don’t Solve all Customer Service Problems
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    Why Chatbots Don’t Solve all Customer Service Problems

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  • Creating frictionless e-Commerce buyer journeys with AI
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    Creating frictionless e-Commerce buyer journeys with AI

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  • The IOS 14.5 update from Apple and what it means for e-commerce businesses
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    The IOS 14.5 update from Apple and what it means for e-commerce businesses

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  • Online Customer Experience & Easy Returns
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    Online Customer Experience & Easy Returns

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  • Customer support & Sports Brands: Can they keep up with consumers?
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    Customer support & Sports Brands: Can they keep up with consumers?

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  • Buying What You Can’t Smell: How Cosmetic Companies Have Shifted Online
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    Buying What You Can’t Smell: How Cosmetic Companies Have Shifted Online

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  • How can High-End Department Stores Ensure Their Online Service Matches the Excellence of Their In-Store Experience?
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    How can High-End Department Stores Ensure Their Online Service Matches the Excellence of Their In-Store Experience?

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  • The Iron Triangle of Customer Service: Speed, Quality, and Cost
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    The Iron Triangle of Customer Service: Speed, Quality, and Cost

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  • How e-commerce companies can deal with uncertainty in the post-COVID era
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    How e-commerce companies can deal with uncertainty in the post-COVID era

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  • The State of E-Commerce Customer Service in 2020
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    The State of E-Commerce Customer Service in 2020

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  • 5 New Advances In AI For Customer Service You Can Expect To See In 2020
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    5 New Advances In AI For Customer Service You Can Expect To See In 2020

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  • How to Scale Your Customer Service Team Without Hiring More Agents
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    How to Scale Your Customer Service Team Without Hiring More Agents

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  • Preparing Your Team to Work with AI-Powered Customer Service Automation
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    Preparing Your Team to Work with AI-Powered Customer Service Automation

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  • 4 Retailers Successfully Joining Up Customer Experience
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    4 Retailers Successfully Joining Up Customer Experience

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  • AI is the Powerhouse Enabling Friendly Customer Service
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    AI is the Powerhouse Enabling Friendly Customer Service

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  • Exasperated Customer Service Leaders Report That 40% of All Customer Tickets Are Mind-Numbing and Repetitive
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    Exasperated Customer Service Leaders Report That 40% of All Customer Tickets Are Mind-Numbing and Repetitive

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  • How To Get Started With AI-Powered Customer Service Automation
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    How To Get Started With AI-Powered Customer Service Automation

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  • How AI, Machine Learning And Other Disruptive Trends Are Defining The Future Of Customer Service
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    How AI, Machine Learning And Other Disruptive Trends Are Defining The Future Of Customer Service

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