Customer First - Our core value.
Customer First - Our core value.
We're committed to your success until you achieve transformative results. With dedicated Customer Success Managers and Solution Engineers, we're here to ensure it.
We're committed to your success until you achieve transformative results. With dedicated Customer Success Managers and Solution Engineers, we're here to ensure it.
41 fewer seasonal agents needed for peak
41 fewer seasonal agents needed for peak
41 fewer seasonal agents needed for peak
80% deflection rate for returns queries
80% deflection rate for returns queries
80% deflection rate for returns queries
177% return on investment
177% return on investment
177% return on investment
50% resolution rate for chat conversations
50% resolution rate for chat conversations
50% resolution rate for chat conversations
46% of chat conversations resolved
46% of chat conversations resolved
46% of chat conversations resolved
93% Reduction in Customer Wait Time
93% Reduction in Customer Wait Time
93% Reduction in Customer Wait Time
10+ languages answered through AI
10+ languages answered through AI
10+ languages answered through AI
65% email resolution rate
65% email resolution rate
65% email resolution rate
30% of subscription cancellations saved AI
30% of subscription cancellations saved AI
30% of subscription cancellations saved AI
46% of tickets automated
46% of tickets automated
46% of tickets automated
85% of requests to change items fully resolved
85% of requests to change items fully resolved
85% of requests to change items fully resolved
50% of Cases Automatically Resolved Across Brands
50% of Cases Automatically Resolved Across Brands
50% of Cases Automatically Resolved Across Brands
74% of Automated Email Conversations
74% of Automated Email Conversations
74% of Automated Email Conversations
600%+ Return on Investment
600%+ Return on Investment
600%+ Return on Investment
84% of WISMO tickets handled automatically
84% of WISMO tickets handled automatically
84% of WISMO tickets handled automatically
40% Enquiries Handled Without Human Interaction
40% Enquiries Handled Without Human Interaction
40% Enquiries Handled Without Human Interaction
50% Backlog Reduced During Peak
50% Backlog Reduced During Peak
50% Backlog Reduced During Peak
16 Weeks from 0 to 20% Automation
16 Weeks from 0 to 20% Automation
16 Weeks from 0 to 20% Automation
99% Automation Accuracy
99% Automation Accuracy
99% Automation Accuracy
40% Cases Resolved With No Agent Involvement
40% Cases Resolved With No Agent Involvement
40% Cases Resolved With No Agent Involvement
5 Languages Enabled
5 Languages Enabled
5 Languages Enabled
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