Smarter Chats, Sweeter Savings.

Smarter Chats, Sweeter Savings.

118,000

Proactive Messages Sent

118,000

Proactive Messages Sent

118,000

Proactive Messages Sent

93%

On-time Deliveries

93%

On-time Deliveries

93%

On-time Deliveries

91K

Shipping Savings

91K

Shipping Savings

91K

Shipping Savings

About

Porto’s Bakery is a company based in California that ships their best-selling range of frozen pastries, cakes, rolls, loafs, and empanadas straight to their customers, to be baked at home in 3 easy steps.

DigitalGenius helps Porto’s Bakery save $7K+ a month with proactive CS automation

Porto’s Bakery is a company based in California that ships their best-selling range of frozen pastries, cakes, rolls, loafs, and empanadas straight to their customers, to be baked at home in 3 easy steps.

↑ profit margins by reducing time on customer queries

↑ profit margins by reducing time on customer queries
↑ profit margins by reducing time on customer queries

Removed human error in order fulfilment

Removed human error in order fulfilment
Removed human error in order fulfilment

Automated replacements, protecting Porto's reputation

Automated replacements, protecting Porto's reputation
Automated replacements, protecting Porto's reputation

The Challenge

Porto’s Bakery has to ship their bake-at-home selection of tasty treats to customers within 1-2 days, before their requested arrival date (this varies slightly per state). If they don’t ship within this strict time frame, Porto's products will spoil and have to be thrown away, causing dissatisfied customers, a ruined reputation, and a significant financial loss. As a fast-growing bakery, Porto's needs help keeping up with demands and avoiding the usual issues of hiring more staff – all while maintaining the great level of customer satisfaction they’re known for.

Solutions & Results

Proactive Messages

Using DigitalGenius’ carrier and Ecommerce integrations, DigitalGenius can identify if a Porto’s Bakery carrier has lost a package or has a delayed delivery. When this happens, the platform proactively sends a message to the customer, offering a replacement or refund. DigitalGenius sends on avg. 300+ proactive customer messages per day.

Savings

Porto's Bakery achieved over $90K in shipping savings by leveraging delayed order details with carriers, resulting in a monthly cost reduction of $7K.

Integrations

Porto streamlined operations, cut errors, and boosted profits with DigitalGenius integration, minimizing employee time on customer issues. Integrations include GLS, FedEx, Shopify, Shipstation, and Giorgias.

DigitalGenius has been instrumental in relieving pressure on our internal teams, helping us deliver quality customer service, and proactively managing service recovery opportunities”

Jennifer Wells

Director of Porto’s Marketing & Brand

DigitalGenius has been instrumental in relieving pressure on our internal teams, helping us deliver quality customer service, and proactively managing service recovery opportunities”

Jennifer Wells

Director of Porto’s Marketing & Brand

DigitalGenius has been instrumental in relieving pressure on our internal teams, helping us deliver quality customer service, and proactively managing service recovery opportunities”

Jennifer Wells

Director of Porto’s Marketing & Brand

Join the online shopping revolution

Join the online shopping revolution

Join the online shopping revolution