Cut your overall customer service costs
Handle more tickets without hiring extra permanent or seasonal staff, while improving your customer satisfaction
Extend the capacity of your existing team
Automatically resolving your simpler tickets means that your existing team can handle the more complex questions your customers ask you
Odlo reduced its spend on outsourced customer service agencies using automation
Identify and resolve recurring issues
Our analytics allows you to drill down and identify issues with carriers or warehouses, allowing you to address the issue and save money.
Recoup costs from carrier delays automatically
When an order is delayed, DigitalGenius can automatically raise an investigation with the carrier, allowing you to recoup your costs faster, and without human intervention. See how Porto’s did it.