Empowering Customer Service Excellence and Efficiency with a Layer of AI
SAN FRANCISCO, May 4, 2017 /PRNewswire/ — DigitalGenius Inc. (DigitalGenius) today announced its integration with Zendesk, Inc. This cloud-based application brings advanced AI capabilities to organizations using Zendesk in their customer service operation. The seamless combination of human and machine intelligence will enable a new standard for positive and efficient customer service experiences.
Organizations using Zendesk can now take advantage of the DigitalGenius product to:
- Reduce time to solve tickets with automated tagging and auto-triaging capability
- Increase accuracy and response efficiency for text-based service tickets with AI-powered answer suggestions and macro-automation
- Support increasing ticket volume across new communication channels, as well as traditional channels like email and live chat in a cost-effective way
“We are excited to enable organizations using Zendesk with practical applications of deep learning and AI, to help improve their customer service operation,” said Mikhail Naumov, Chief Strategy Officer at DigitalGenius. “This application will allow organizations to communicate with their customers with increased efficiency, ultimately resulting in a more positive customer experience.”
The DigitalGenius Human+AI™ Platform is trained on historical customer service logs and provides AI-powered macro suggestions, automation of ticket tagging, auto-triaging, as well as automation of responses. This combination of human and machine intelligence helps customer service teams on Zendesk to support increasing volumes faster, while unlocking more time for complex cases and meaningful conversations with customers.
Organizations like TravelBird, Coinmama, Joybird and Magoosh, are among the first to leverage DigitalGenius on top of their Zendesk setup with promising results.
The DigitalGenius App is published in the Zendesk Marketplace at: www.zendesk.com/apps/digitalgenius.
DigitalGenius brings practical applications of artificial intelligence into the customer service operations of growing companies. Its Human+AI™ Customer Service Platform combines the best of human & machine intelligence, enabling companies to live up to and exceed rising customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service logs and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer service conversations across text-based communication channels like email, chat, social media and mobile messaging. For more information, please visit www.digitalgenius.com