Replicate your best sales people with AI
Our conversational AI allows you to automatically recommend products, find alternatives, and answer pressing concerns.
Recommend the best product for your shoppers
Your customers need to know what product will suit their needs. Our AI can be trained on your knowledge base to recommend the best product for their need
Find alternatives to out of stock queries
If a product is out of stock, DigitalGenius can be trained to recommend a suitable alternative, ensuring that your customer doesn’t leave empty-handed.
Answer shipping and cost questions
Keep customers on a purchase journey by answering their questions there and then, without diverting them to an FAQ page
Free up your agents to help shoppers in need
By taking away the repetitive queries, your agents have more time to devote to shoppers, ensuring they get the best possible experience.
Turn CS from a cost centre into a value centre
Allow your agents to add value to their interactions, convert hesitant shoppers, and retain happier customers.