What are Customer Service leaders thinking in 2023?

The challenges that 200 Senior CX leaders in eCommerce are facing and the solutions they are considering

We surveyed 200 Heads of Customer Service, Heads of eCommerce and other senior leaders in online retail, and asked them what their challenges were and the solutions they are looking into.

Download the report to find out what we discovered.

  • What happened in the peak period 2022-23, and what do CX leaders do to meet those challenges?
  • The goals that CX and CS leaders want to achieve this year and the technology they are looking into
  • The impact that customer service automation is having on these businesses, and the next steps for automation