Being successful in any field requires you to define the metrics for success. Customer Service in eCommerce is no different – so which metrics should Customer Service leaders actually look at?
Ines Castro from leading sports brand On joins us to talk about the metrics she tracks, and to give us her opinion on which metrics help move the dial.
Also, we asked 200 leaders in the space which metrics they tracked, so watch now to find out the results.
Watch now to find out:
- How On approach metrics and what they look to do
- Is Customer Satisfaction (CSAT) the most important metric?
- What metrics are 200 other leaders tracking?