Arm your team for peak periods
Use AI automation to resolve tickets automatically, improve your agents’ processes, and get to zero backlog faster.
Give customers order updates, without human involvement
Sports brand On use DigitalGenius to power Nora, which can give customers an update on their order, estimated delivery times, and can even expedite delayed orders. Here’s how it works:
Prepare for the unexpected
There are planned and unplanned peaks for customer service. Using automation, you can rise to meet any challenge.
Save your agents time by improving processes
Handle simple, repetitive tasks with AI, like generating tracking links, returns labels or applying loyalty points – saving time and allowing your team to focus on helping customers.
Deflect and resolve tickets
Don’t just deflect tickets for a later day, actually solve them there and then with AI. Get to Zero Backlog faster with round the clock ticket handling.
Eliminate the need for temporary hires
Most retailers hire more staff to cope with peak periods at high costs with mixed quality. With automation, you can avoid that problem entirely.
Free up your agents to help drive sales
By taking away the repetitive queries, your agents have more time to devote to shoppers, ensuring they get the best possible experience.