Returns are the bane of any retailer’s life. They eat into margins, into revenue, and cause headaches for customer service teams. And with the Golden Quarter of Black Friday, Christmas and the holidays fast approaching, the pain of return management increases exponentially.
Some returns are inevitable, but that doesn’t mean that all the frustration that comes is inevitable.
Join DigitalGenius as we look at tactics to minimise the pain of returns – by making operational efficiency gains, working out why returns happen, and how you can reduce the cost of returns.
We will be covering:
- How to examine your buyer journey for vulnerabilities that cause returns
- Ways to address these vulnerabilities and improve your processes
- How you can reduce the operational cost of returns.