HAPPY CUSTOMERS, REPEAT SALES

Build online experiences your customers will love

DigitalGenius gives you the power to make your customer’s experience worthy of another visit with fast and accurate responses. Whether it’s about their order, product availability, store location, or even sizing – they’ll feel like they’re speaking to a real human!

95
%
Reduction in customer wait times
60
%
Cases resolved without intervention
200
%
Improvement in agent productivity

EMPOWERED TEAMS

What Our Customers Say

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    Sylvain Ricard, Customer Success Manager

    A good asset to have in your customer experience team. DG gives us more time to focus on requests needing more attention and expertise.

  • G Star Raw
    Floor Schade, Product Owner

    A great product from a fast-growing company. We no longer spend our time answering repeatable questions. Great product – AI makes up 20% of our support tools.

  • snipes
    Felix Evertz, Senior Manager Retail Operations & Customer Service

    Amazing results! We were able to surpass the initial automation goal within our trial period. “We were automating well above 30% of our inquiries within 2 weeks

  • packlink
    Antonio Naddeo, Director of Customer Service

    We have automated one of the top contact drivers for our operations: cancellations and refunds.

  • klm
    Alexander van Perlstein, Business Analyst

    Great innovative collaboration in which we really are able to add value to our customer service. A good product that allows us to improve the lives of our service agents and customers.

  • hollandandbarrett
    Sarina Chudasama, Customer Experience Manager

    Easy automation and great customer experience. We can get back to customers quicker increasing our efficiencies and improving their experience.

ACCELERATE GROWTH

One customer service platform, countless benefits

  • settings

    Our platform continuously improves from our customer network

  • ecommerce

    Develop a competitive advantage with first-class customer service

  • easy to use

    Resolve your customers’ issues immediately and proactively

Meet surges in customer demand

Manage seasonal and unpredictable traffic spikes with ease

Deliver incredible online experiences, no matter how busy you get, with over 50 ready-to-go AI use cases helping you manage customer interactions quickly. Our customer success managers help you understand your customer journeys so you can craft automated responses immediately.

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BE PROACTIVE

Anticipate and resolve problems before customers get in touch

  • Update them about late orders
  • Send return notifications
  • Check their order status
  • Issue refunds automatically

Merge online and offline experience

Build a seamless journey, offline and online

Customers expect the same level of service whether shopping in-store or online. Seamlessly connect your physical and virtual shops with product availability alerts to drive in-store purchases, and provide flexibility with the point of delivery or collection at home or in-store.

SCALE YOUR BUSINESS

Drive faster growth with eCommerce automation at scale

  • gears
    Automate repetitive tickets
  • stacked files
    Free up resources
  • Save time, effort, and money
  • time
    Offer customers 24/7 support
  • pound sterling
    Reduce customer service costs
  • star
    Follow eCommerce best practice
  • Offer support with no training needed
  • Maximise your revenue potential

SATISFIED, PRODUCTIVE TEAMS

Make it easier for agents to successfully serve customers

With automated responses and insightful analytics, your agents are armed with the support and information they need to ensure customers get the help they’re looking for quickly and efficiently. Our AI customer support platform enhances their workflow and frees their time up to resolve more complex cases.

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BACKLOGS

Quickly achieve
Zero Backlog

Fast track your ticket resolution with pre built automation and custom integrations to quickly eliminate repetitive and mundane support ticket tasks. Leverage Al-driven automation for productivity, and optimize costs by moving away from manual processes and towards greater efficiency.

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CASE STUDIES

How DigitalGenius has transformed real brands

Try it out (for free!)

  • Full access to the DigitalGenius platform
  • 1 week set up, no IT needed
  • Multi-language + multi-channel
  • FREE!