HAPPY CUSTOMERS, REPEAT SALES

Build online experiences your customers will love

DigitalGenius gives you the power to make your customer’s experience worthy of another visit with fast and accurate responses. Whether it’s about their order, product availability, store location, or even sizing – they’ll feel like they’re speaking to a real human!

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95
%
Reduction in customer wait times
60
%
Cases resolved without intervention
200
%
Improvement in agent productivity


We help great companies

With our always-evolving platform, you can leverage knowledge from the best Ecommerce businesses in the world.

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  • A good asset to have in your customer experience team. DG gives us more time to focus on requests needing more attention and expertise.

    Sylvain Ricard
    Customer Success Manager, Freeletics

  • A great product from a fast-growing company. We no longer spend our time answering repeatable questions. Great product – AI makes up 20% of our support tools.

    Floor Schade
    Product Owner, G-STAR RAW

  • Amazing results! We were able to surpass the initial automation goal within our trial period. We were automating well above 30% of our inquiries within 2 weeks.

    Felix Evertz
    Senior Manager Retail Operations & Customer Service, Snipes

  • We have automated one of the top contact drivers for our operations: cancellations and refunds.

    Antonio Naddeo
    Director of Customer Service, Packlink

  • Great innovative collaboration in which we really are able to add value to our customer service. A good product that allows us to improve the lives of our service agents and customers.

    Alexander van Perlstein
    Business Analyst, KLM

  • Easy automation and great customer experience. We can get back to customers quicker increasing our efficiencies and improving their experience.

    Sarina Chudasama
    Customer Experience Manager, Holland & Barrett

ACCELERATE GROWTH

One customer service platform, countless benefits

  • settings

    Our platform continuously improves from our customer network

  • ecommerce

    Develop a competitive advantage with first-class customer service

  • easy to use

    Resolve your customers’ issues immediately and proactively

Meet surges in customer demand

Manage seasonal and unpredictable traffic spikes with ease

Deliver incredible online experiences, no matter how busy you get, with over 50 ready-to-go AI use cases helping you manage customer interactions quickly. Our customer success managers help you understand your customer journeys so you can craft automated responses immediately.

Chart traffic spikes

BE PROACTIVE

Anticipate and resolve problems before customers get in touch

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    Update them about late orders
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    Send return notifications
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    Check their order status
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    Issue refunds automatically

Merge online and offline experience

Build a seamless journey, offline and online

Customers expect the same level of service whether shopping in-store or online. Seamlessly connect your physical and virtual shops with product availability alerts to drive in-store purchases, and provide flexibility with the point of delivery or collection at home or in-store.

Book a Demo

SCALE YOUR BUSINESS

Drive faster growth with eCommerce automation at scale

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    Automate repetitive tickets
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    Free up resources
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    Save time, effort, and money
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    Offer customers 24/7 support
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    Reduce customer service costs
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    Follow eCommerce best practice
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    Offer support with no training needed
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    Maximise your revenue potential

SATISFIED, PRODUCTIVE TEAMS

Make it easier for agents to successfully serve customers

With automated responses and insightful analytics, your agents are armed with the support and information they need to ensure customers get the help they’re looking for quickly and efficiently. Our AI customer support platform enhances their workflow and frees their time up to resolve more complex cases.

Read case studies
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BACKLOGS

Quickly achieve
Zero Backlog

Fast track your ticket resolution with pre built automation and custom integrations to quickly eliminate repetitive and mundane support ticket tasks. Leverage Al-driven automation for productivity, and optimize costs by moving away from manual processes and towards greater efficiency.

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CASE STUDIES

How DigitalGenius has transformed real brands

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    SNIPES

    • 36% German Enquiries Automated

    • 99% Automation Accuracy

    • 75% Full Resolution Rate

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    Skullcandy

    • 50% of tickets automated

    • 80% of WISMO queries handled by DigitalGenius

    • 10% CSAT increase on all tickets handled by DigitalGenius

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    Quiksilver

    • 65% of all cases resolved automatically

    • 75% reduction in average resolution time

    • 99% reduction in first reply time

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    Volcom®

    • 60% Reduction in Average Overall Response Time

    • 20% Reduction in Average Resolution Time

    • 27% Cases Resolved With No Agent Involvement

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    G-Star®

    • 60% Response Time Reduced by

    • 40% Cases resolved with no agent involvement

    • 90% Order related enquiries resolved with no agent involvement

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    Freeletics

    • 90% CSAT on all cases handled by DigitalGenius

    • 3mins Saved on every ticket handled by DigitalGenius

    • 50% Decrease in Average Handling Time

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    Packlink®

    • 50% Response Time Reduced by

    • 2.5x Improvement in Agent Productivity

    • 30% Cases resolved with no agent involvement

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    On

    • 93% Reduction in Customer Wait Time

    • 60% Cases resolved without Agent intervention

    • 2x Improved Agent Productivity

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    Serato

    • 82.4% Coverage across two Use Cases

    • 96.6% accuracy in identifying and responding to customer requests

    • 70% Reduction in Resolution Time

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    KLM

    • 130,000+ messages processed each month

    • 50%+ coverage of all support inquiries

    • 95%+ accuracy of responses

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    Magoosh

    • 50% reduction in customer support tickets

    • 95% is the CSAT score for support tickets resolved via our full automation service.

    • 10% of all support tickets are automatically resolved

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    Zip

    • 86.4% Reduction in Full Resolution Time for Autopilot Tickets

    • 93.6% Full Resolution Rate of Autopilot Tickets

    • 473% Return on Investment with Autopilot

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    Course Hero

    • 20% of tickets resolved

    • 90% CSAT for automated tickets

    • $10,000+ saved per month

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    Aylesbury

    • 50% reduction of handle time

    • 17% of cases automated

    • 96% accuracy of AI predictions

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    Imagine Learning

    • 70% reduction in handle time

    • 90% of cases automatically classified

    • 95% accuracy of AI predictions

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Try it out (for free!)

  • Full access to the DigitalGenius platform
  • 1 week set up, no IT needed
  • Multi-language + multi-channel
  • FREE!