HAPPY CUSTOMERS, REPEAT SALES
Build online experiences your customers will love
DigitalGenius gives you the power to make your customer’s experience worthy of another visit with fast and accurate responses. Whether it’s about their order, product availability, store location, or even sizing – they’ll feel like they’re speaking to a real human!
What Our Customers Say
Sylvain Ricard, Customer Success Manager
A good asset to have in your customer experience team. DG gives us more time to focus on requests needing more attention and expertise.
Floor Schade, Product Owner
A great product from a fast-growing company. We no longer spend our time answering repeatable questions. Great product – AI makes up 20% of our support tools.
Felix Evertz, Senior Manager Retail Operations & Customer Service
Amazing results! We were able to surpass the initial automation goal within our trial period. “We were automating well above 30% of our inquiries within 2 weeks
Antonio Naddeo, Director of Customer Service
We have automated one of the top contact drivers for our operations: cancellations and refunds.
Alexander van Perlstein, Business Analyst
Great innovative collaboration in which we really are able to add value to our customer service. A good product that allows us to improve the lives of our service agents and customers.
Sarina Chudasama, Customer Experience Manager
Easy automation and great customer experience. We can get back to customers quicker increasing our efficiencies and improving their experience.
One customer service platform, countless benefits
Our platform continuously improves from our customer network
Develop a competitive advantage with first-class customer service
Resolve your customers’ issues immediately and proactively
Meet surges in customer demand
Manage seasonal and unpredictable traffic spikes with ease
Deliver incredible online experiences, no matter how busy you get, with over 50 ready-to-go AI use cases helping you manage customer interactions quickly. Our customer success managers help you understand your customer journeys so you can craft automated responses immediately.
Anticipate and resolve problems before customers get in touch
Update them about late orders
Send return notifications
Check their order status
Issue refunds automatically
Merge online and offline experience
Build a seamless journey, offline and online
Customers expect the same level of service whether shopping in-store or online. Seamlessly connect your physical and virtual shops with product availability alerts to drive in-store purchases, and provide flexibility with the point of delivery or collection at home or in-store.
SCALE YOUR BUSINESS
Drive faster growth with eCommerce automation at scale
Automate repetitive tickets
Free up resources
Save time, effort, and money
Offer customers 24/7 support
Reduce customer service costs
Follow eCommerce best practice
Offer support with no training needed
Maximise your revenue potential
SATISFIED, PRODUCTIVE TEAMS
Make it easier for agents to successfully serve customers
With automated responses and insightful analytics, your agents are armed with the support and information they need to ensure customers get the help they’re looking for quickly and efficiently. Our AI customer support platform enhances their workflow and frees their time up to resolve more complex cases.
Fast track your ticket resolution with pre built automation and custom integrations to quickly eliminate repetitive and mundane support ticket tasks. Leverage Al-driven automation for productivity, and optimize costs by moving away from manual processes and towards greater efficiency.