HAPPY CUSTOMERS, REPEAT SALES
Build online experiences your customers will love
DigitalGenius gives you the power to make your customer’s experience worthy of another visit with fast and accurate responses. Whether it’s about their order, product availability, store location, or even sizing – they’ll feel like they’re speaking to a real human!

We help great companies
With our always-evolving platform, you can leverage knowledge from the best Ecommerce businesses in the world.
ACCELERATE GROWTH
One customer service platform, countless benefits
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Our platform continuously improves from our customer network
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Develop a competitive advantage with first-class customer service
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Resolve your customers’ issues immediately and proactively
Meet surges in customer demand
Manage seasonal and unpredictable traffic spikes with ease
Deliver incredible online experiences, no matter how busy you get, with over 60 ready-to-go AI use cases helping you manage customer interactions quickly. Our customer success managers help you understand your customer journeys so you can craft automated responses immediately.

BE PROACTIVE
Anticipate and resolve problems before customers get in touch
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Update them about late orders
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Send return notifications
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Check their order status
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Issue refunds automatically
Merge online and offline experience
Build a seamless journey, offline and online
Customers expect the same level of service whether shopping in-store or online. Seamlessly connect your physical and virtual shops with product availability alerts to drive in-store purchases, and provide flexibility with the point of delivery or collection at home or in-store.
SCALE YOUR BUSINESS
Drive faster growth with eCommerce automation at scale
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Automate repetitive tickets
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Free up resources
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Save time, effort, and money
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Offer customers 24/7 support
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Reduce customer service costs
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Follow Ecommerce best practice
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Offer support with no training needed
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Maximise your revenue potential
SATISFIED, PRODUCTIVE TEAMS
Make it easier for agents to successfully serve customers
With automated responses and insightful analytics, your agents are armed with the support and information they need to ensure customers get the help they’re looking for quickly and efficiently. Our AI customer service platform enhances their workflow and frees their time up to resolve more complex cases.

BACKLOGS
Quickly achieve
Zero Backlog
Fast track your ticket resolution with pre built automation and custom integrations to quickly eliminate repetitive and mundane support ticket tasks. Leverage Al-driven automation for productivity, and optimize costs by moving away from manual processes and towards greater efficiency.
