Why DigitalGenius | Automate Customer Service

HAPPY CUSTOMERS, REPEAT SALES

Build online experiences your customers will love

DigitalGenius gives you the power to make your customer’s experience worthy of another visit with fast and accurate responses. Whether it’s about their order, product availability, store location, or even sizing – they’ll feel like they’re speaking to a real human!

Reduction in customer wait times

Cases resolved without intervention

200

Improvement in agent productivity

We help great companies

With our always-evolving platform, you can leverage knowledge from the best Ecommerce businesses in the world.

A great product from a fast-growing company. We no longer spend our time answering repeatable questions. Great product – AI makes up 20% of our support tools.

Floor Schade
Product Owner, G-STAR RAW
Easy automation and great customer experience. We can get back to customers quicker increasing our efficiencies and improving their experience.

Sarina Chudasama
Customer Experience Manager, Holland & Barrett
A good asset to have in your customer experience team. DG gives us more time to focus on requests needing more attention and expertise.

Sylvain Ricard
Customer Success Manager, Freeletics
Amazing results! We were able to surpass the initial automation goal within our trial period. We were automating well above 30% of our inquiries within 2 weeks.

Felix Evertz
Senior Manager Retail Operations & Customer Service, Snipes
We have automated one of the top contact drivers for our operations: cancellations and refunds.

Antonio Naddeo
Director of Customer Service, Packlink
Great innovative collaboration in which we really are able to add value to our customer service. A good product that allows us to improve the lives of our service agents and customers.

Alexander van Perlstein
Business Analyst, KLM

ACCELERATE GROWTH

One customer service platform, countless benefits

Our platform continuously improves from our customer network
Develop a competitive advantage with first-class customer service
Resolve your customers’ issues immediately and proactively

Meet surges in customer demand

Manage seasonal and unpredictable traffic spikes with ease

Deliver incredible online experiences, no matter how busy you get, with over 60 ready-to-go AI use cases helping you manage customer interactions quickly. Our customer success managers help you understand your customer journeys so you can craft automated responses immediately.

BE PROACTIVE

Anticipate and resolve problems before customers get in touch

Update them about late orders
Send return notifications
Check their order status
Issue refunds automatically

Merge online and offline experience

Build a seamless journey, offline and online

Customers expect the same level of service whether shopping in-store or online. Seamlessly connect your physical and virtual shops with product availability alerts to drive in-store purchases, and provide flexibility with the point of delivery or collection at home or in-store.

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SCALE YOUR BUSINESS

Drive faster growth with eCommerce automation at scale

Automate repetitive tickets
Free up resources
Save time, effort, and money
Offer customers 24/7 support
Reduce customer service costs
Follow Ecommerce best practice
Offer support with no training needed
Maximise your revenue potential

SATISFIED, PRODUCTIVE TEAMS

Make it easier for agents to successfully serve customers

With automated responses and insightful analytics, your agents are armed with the support and information they need to ensure customers get the help they’re looking for quickly and efficiently. Our AI customer service platform enhances their workflow and frees their time up to resolve more complex cases.

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BACKLOGS

Quickly achieve
Zero Backlog

Fast track your ticket resolution with pre built automation and custom integrations to quickly eliminate repetitive and mundane support ticket tasks. Leverage Al-driven automation for productivity, and optimize costs by moving away from manual processes and towards greater efficiency.