Speak to us

Speak to us

Talk to our team to find out how DigitalGenius can help you transform your customer experience.

Talk to our team to find out how DigitalGenius can help you transform your customer experience.

Resolve queries across email, chat, social media, SMS, voice and more

Built for retail and Ecommerce, with out of the box use cases

Use deep integrations to get to the heart of your customers’ issues

Improve CSAT and NPS and
boost lifetime value

Improve CSAT and NPS and boost lifetime value

Reduce backlog by 50% or more within a few weeks

Reduce First Response Time by 75%+

Fully automate 60+ retail and ecommerce use cases

Resolve 40%+ of queries with no agent involvement

Answer customers and solve issues 24/7 through all channels

Improve CSAT scores

Reduce backlog by 50% of more

Reduce First Response Time by 75%

Fully automate 60+ retail and ecommerce use cases

Resolve 40%+ of queries with no agent involvement

Answer customers and solve issues 24/7 through all channels

SJ Grabiec
SJ Grabiec

Head of CX & Fraud
AllSaints

AllSaints

I keep pinching myself! I can’t quite believe some of the results we’re seeing with DigitalGenius. Our backlog has significantly reduced compared to last year, and our average handle time has also seen a remarkable decrease.

I keep pinching myself! I can’t quite believe some of the results we’re seeing with DigitalGenius. Our backlog has significantly reduced compared to last year, and our average handle time has also seen a remarkable decrease.

Thomas Staudte
Thomas
Staudte

Head of Customer
Engagement, air up

air up

DigitalGenius has been an incredible partner for us. The technology has allowed us to provide a consistently better customer experience, while allowing us to scale the team… we have seen an ROI of over 600% since deploying the platform.

DigitalGenius has been an incredible partner for us. The technology has allowed us to provide a consistently better customer experience, while allowing us to scale the team… we have seen an ROI of over 600% since deploying the platform.

Chandni Bhatt
Chandni Bhatt

Senior Manager,
Beauty Pie

Senior Manager,
Beauty Pie

We were able to launch within a couple of weeks. In no time at all we were automating 40% of our contacts, with a resolution rate of over 90%, whilst hitting our CSAT goal of 95%.

We were able to launch within a couple of weeks. In no time at all we were automating 40% of our contacts, with a resolution rate of over 90%, whilst hitting our CSAT goal of 95%.

Join the online shopping revolution

Join the online shopping revolution

Join the online shopping revolution