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  • 7 reasons NOT to automate customer service… and why they’re wrong
    Blog

    7 reasons NOT to automate customer service… and why they’re wrong

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  • Becoming a Customer Experience Conductor – our conversation with Danielle Anderson, Executive Leader in Customer Experience and Digital
    Blog

    Becoming a Customer Experience Conductor – our conversation with Danielle Anderson, Executive Leader in Customer Experience and Digital

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  • How you can provide excellent customer service experience during peak – without hiring more agents
    Blog

    How you can provide excellent customer service experience during peak – without hiring more agents

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  • The metrics Customer Service Leaders should be looking at – our conversation with Ines Castro at On
    Blog

    The metrics Customer Service Leaders should be looking at – our conversation with Ines Castro at On

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  • How to use large language models 
like ChatGPT for Customer Service
    Blog

    How to use large language models 
like ChatGPT for Customer Service

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  • What channels are customer service leaders using?
    Blog

    What channels are customer service leaders using?

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  • What is a normal WISMO rate?
    Blog

    What is a normal WISMO rate?

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  • How to break the connection between business growth and headcount growth
    Blog

    How to break the connection between business growth and headcount growth

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  • “Customer Experience Can Make or Break Your Business”
    Blog

    “Customer Experience Can Make or Break Your Business”

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  • Can empathy be automated? We asked an expert
    Blog

    Can empathy be automated? We asked an expert

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  • What was bothering customers this peak period?
    Blog

    What was bothering customers this peak period?

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  • “Customer Service is not a Department, it’s an Attitude”
    Blog

    “Customer Service is not a Department, it’s an Attitude”

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  • Final Checklist for the Golden Quarter 2022
    Blog

    Final Checklist for the Golden Quarter 2022

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  • The Future of eCommerce: Why Composable Commerce is the Next Big Thing
    Blog

    The Future of eCommerce: Why Composable Commerce is the Next Big Thing

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  • The Importance of Customer Retention During an Economic Storm
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    The Importance of Customer Retention During an Economic Storm

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  • Using Customer Services Data to Make Smarter Business Decisions
    Blog

    Using Customer Services Data to Make Smarter Business Decisions

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  • Retailers and AI automation: the challenges of adoption
    Blog

    Retailers and AI automation: the challenges of adoption

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  • 4 Brands Automating Customer Support with Zendesk & DigitalGenius
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    4 Brands Automating Customer Support with Zendesk & DigitalGenius

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  • Improve Your eCommerce Returns Process Using AI Automation
    Blog

    Improve Your eCommerce Returns Process Using AI Automation

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  • What Are The Top Ecommerce Returns Issues After Peak Season?
    Blog

    What Are The Top Ecommerce Returns Issues After Peak Season?

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  • Manage spikes in volume easily with AI
    Blog

    Manage spikes in volume easily with AI

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