• “Customer Service is not a Department, it’s an Attitude”
    Blog

    “Customer Service is not a Department, it’s an Attitude”

  • Final Checklist for the Golden Quarter 2022
    Blog

    Final Checklist for the Golden Quarter 2022

  • The Future of eCommerce: Why Composable Commerce is the Next Big Thing
    Blog

    The Future of eCommerce: Why Composable Commerce is the Next Big Thing

  • The Importance of Customer Retention During an Economic Storm
    Blog

    The Importance of Customer Retention During an Economic Storm

  • Using Customer Services Data to Make Smarter Business Decisions
    Blog

    Using Customer Services Data to Make Smarter Business Decisions

  • Retailers and AI automation: the challenges of adoption
    Blog

    Retailers and AI automation: the challenges of adoption

  • 4 Brands Automating Customer Support with Zendesk & DigitalGenius
    Blog

    4 Brands Automating Customer Support with Zendesk & DigitalGenius

  • Improve Your eCommerce Returns Process Using AI Automation
    Blog

    Improve Your eCommerce Returns Process Using AI Automation

  • What Are The Top Ecommerce Returns Issues After Peak Season?
    Blog

    What Are The Top Ecommerce Returns Issues After Peak Season?

  • Manage spikes in volume easily with AI
    Blog

    Manage spikes in volume easily with AI

  • Proactive Automation is the Next Step in eCommerce Customer Service
    Blog

    Proactive Automation is the Next Step in eCommerce Customer Service

  • Have Supply Chain Problems? Here’s How To Fix Them
    Blog

    Have Supply Chain Problems? Here’s How To Fix Them

  • Why eCommerce Customer Service Teams Should Use AI to Solve Problems
    Blog

    Why eCommerce Customer Service Teams Should Use AI to Solve Problems

  • Why Chatbots Don’t Solve all Customer Service Problems
    Blog

    Why Chatbots Don’t Solve all Customer Service Problems

  • Creating frictionless e-Commerce buyer journeys with AI
    Blog

    Creating frictionless e-Commerce buyer journeys with AI

  • The IOS 14.5 update from Apple and what it means for e-commerce businesses
    Blog

    The IOS 14.5 update from Apple and what it means for e-commerce businesses

  • Online Customer Experience & Easy Returns
    Blog

    Online Customer Experience & Easy Returns

  • Customer support & Sports Brands: Can they keep up with consumers?
    Blog

    Customer support & Sports Brands: Can they keep up with consumers?

  • Buying What You Can’t Smell: How Cosmetic Companies Have Shifted Online
    Blog

    Buying What You Can’t Smell: How Cosmetic Companies Have Shifted Online

  • How can High-End Department Stores Ensure Their Online Service Matches the Excellence of Their In-Store Experience?
    Blog

    How can High-End Department Stores Ensure Their Online Service Matches the Excellence of Their In-Store Experience?

  • The Iron Triangle of Customer Service: Speed, Quality, and Cost
    Blog

    The Iron Triangle of Customer Service: Speed, Quality, and Cost