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Videos, webinars, blog and articles bringing you the latest in automated customer service.

Blog

Webinars

Downloads

Blog

Webinars

Downloads

Blog

Webinars

Downloads

Blog

June 12, 2025

The ‘Death Curve’ for subscription brands

June 12, 2025

The ‘Death Curve’ for subscription brands

June 12, 2025

The ‘Death Curve’ for subscription brands

June 12, 2025

Streamlining Service: A Guide to Contact to Order Ratio

June 12, 2025

Streamlining Service: A Guide to Contact to Order Ratio

June 12, 2025

Streamlining Service: A Guide to Contact to Order Ratio

June 10, 2025

Intent Detection – the building block of Conversational AI

June 10, 2025

Intent Detection – the building block of Conversational AI

June 10, 2025

Intent Detection – the building block of Conversational AI

Webinars

September 18, 2024

Capacity planning for peaks

September 18, 2024

Capacity planning for peaks

September 18, 2024

Capacity planning for peaks

July 25, 2024

Leveraging New Tech to Enhance Ecommerce Customer Experiences

July 25, 2024

Leveraging New Tech to Enhance Ecommerce Customer Experiences

July 25, 2024

Leveraging New Tech to Enhance Ecommerce Customer Experiences

July 18, 2024

Turning negative interactions into positive outcomes

July 18, 2024

Turning negative interactions into positive outcomes

July 18, 2024

Turning negative interactions into positive outcomes

Downloads

May 10, 2024

How can I help you today? – The mental health of customer service agents

May 10, 2024

How can I help you today? – The mental health of customer service agents

May 10, 2024

How can I help you today? – The mental health of customer service agents

November 7, 2024

Peak Preparedness Playbook

November 7, 2024

Peak Preparedness Playbook

November 7, 2024

Peak Preparedness Playbook

February 3, 2025

Peak Performance: Ecommerce Benchmark Report

February 3, 2025

Peak Performance: Ecommerce Benchmark Report

February 3, 2025

Resources

Resources

Blog

The ‘Death Curve’ for subscription brands

The ‘Death Curve’ for subscription brands

The ‘Death Curve’ for subscription brands

Streamlining Service: A Guide to Contact to Order Ratio

Streamlining Service: A Guide to Contact to Order Ratio

Streamlining Service: A Guide to Contact to Order Ratio

Intent Detection – the building block of Conversational AI

Intent Detection – the building block of Conversational AI

Intent Detection – the building block of Conversational AI

Webinars

Capacity planning for peaks

Capacity planning for peaks

Capacity planning for peaks

Leveraging New Tech to Enhance Ecommerce Customer Experiences

Leveraging New Tech to Enhance Ecommerce Customer Experiences

Leveraging New Tech to Enhance Ecommerce Customer Experiences

Turning negative interactions into positive outcomes

Turning negative interactions into positive outcomes

Turning negative interactions into positive outcomes

Downloads

How can I help you today? – The mental health of customer service agents

How can I help you today? – The mental health of customer service agents

How can I help you today? – The mental health of customer service agents

Peak Preparedness Playbook

Peak Preparedness Playbook

Peak Preparedness Playbook

Peak Performance: Ecommerce Benchmark Report

Peak Performance: Ecommerce Benchmark Report

Peak Performance: Ecommerce Benchmark Report

Join the online shopping revolution

Join the online shopping revolution

Join the online shopping revolution