How do I know if my referral is a good fit?

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    Works in Ecommerce or Retail

    Your friend must work for a retailer, specifically one that sells a large proportion of its products online.

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    Works in Customer Support/Experience or Ecommerce

    Ideally, your friend is part of the Customer Support or eCommerce function, as a Manager, Head of, or Director – or can introduce us to someone in that team.

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    Their business has enough ticket Volume

    The referred business needs to be the right size. Their ticket volume justifies the need for a helpdesk (100+ support requests/day).

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    They’re not part of your team

    Your referral must work outside of your wider business organisation, with no exceptions.

Refer a friend you know