Powering better shopping experiences for the world’s leading eCommerce brands.
600%+ Return on Investment
20+ Use cases fully automated
79% Requests to change items fully automated
46% WISMO Queries Solved Automatically
50% Warranty Claim Queries Automated
33% Email Tickets Fully Resolved in 10 Weeks
3-4 tickets prevented per cancelled or amended order
1 minute to process 10 loyalty points tasks
16 weeks from 0 to 20% automation
40%+ automation of incoming email and contact form tickets
94% accuracy of intent detection
60% reduction in customer wait time
40% Enquiries Handled Without Human Interaction
95% CSAT score
90% Reduction In First Response Time
35% Messages Automated
90% Tickets Resolved
5 Languages Enabled
30K Proactive Messages
93% On-time Deliveries
90K+ Shipping Savings
36% German Enquiries Automated
99% Automation Accuracy
75% Full Resolution Rate
50% reduction in Full Resolution Time
40% reduction in wait times between replies
67% reduction in First Reply Time
50% of tickets automated
80% of WISMO queries handled by DigitalGenius
10% CSAT increase on all tickets handled by DigitalGenius
65% of all cases resolved automatically
75% reduction in average resolution time
99% reduction in first reply time
60% Reduction in Average Overall Response Time
20% Reduction in Average Resolution Time
27% Cases Resolved With No Agent Involvement
60% Response Time Reduced by
40% Cases resolved with no agent involvement
90% Order related enquiries resolved with no agent involvement
90% CSAT on all cases handled by DigitalGenius
3mins Saved on every ticket handled by DigitalGenius
50% Decrease in Average Handling Time
50% Response Time Reduced by
2.5x Improvement in Agent Productivity
30% Cases resolved with no agent involvement
93% Reduction in Customer Wait Time
60% Cases resolved without Agent intervention
2x Improved Agent Productivity
40% Reduction in Average Handling Time
80% Cancellations and Refunds fully resolved
7minutes saved per every ticket handled by DigitalGenius
130,000+ messages processed each month
50%+ coverage of all support inquiries
95%+ accuracy of responses
50% reduction in customer support tickets
95% is the CSAT score for support tickets resolved via our full automation service.
10% of all support tickets are automatically resolved