Our Customers

  • SNIPES

    • 36% German Enquiries Automated

    • 99% Automation Accuracy

    • 75% Full Resolution Rate

  • Skullcandy

    • 50% of tickets automated

    • 80% of WISMO queries handled by DigitalGenius

    • 10% CSAT on all tickets handled by DigitalGenius

  • Quiksilver

    • 65% of all cases resolved automatically

    • 75% reduction in average resolution time

    • 99% reduction in first reply time

  • Volcom®

    • 60% Average Overall Response Time Reduced By

    • 20% Average Overall Full Resolution Time Reduced by

    • 27% Cases Resolved With No Agent Involvement

  • G-Star®

    • 60% Response Time Reduced by

    • 40% Cases resolved with no agent involvement

    • 90% Order related enquiries resolved with no agent involvement

  • Freeletics

    • 90% CSAT on all cases handled by DigitalGenius

    • 3mins Saved on every ticket handled by DigitalGenius

    • 50% Decrease in Average Handling Time

  • Packlink®

    • 50% Response Time Reduced by

    • 2.5x Improvement in Agent Productivity

    • 30% Cases resolved with no agent involvement

  • On Running

    • 93% Reduction in Customer Wait Time

    • 60% Cases resolved without Agent intervention

    • 2x Improved Agent Productivity

  • Serato

    • 82.4% Coverage across two Use Cases

    • 96.6% accuracy in identifying and responding to customer requests

    • 70% Reduction in Resolution Time

  • Runtastic

    • 40% Reduction in Average Handling Time

    • 80% Cancellations and Refunds fully resolved

    • 7minutes saved per every ticket handled by DigitalGenius

  • KLM

    • 130,000+ messages processed each month

    • 50%+ coverage of all support inquiries

    • 95%+ accuracy of responses

  • Magoosh

    • 50% reduction in customer support tickets

    • 95% is the CSAT score for support tickets resolved via our full automation service.

    • 10% of all support tickets are automatically resolved

  • Zip

    • 86.4% Reduction in Full Resolution Time for Autopilot Tickets

    • 93.6% Full Resolution Rate of Autopilot Tickets

    • 473% Return on Investment with Autopilot

  • Course Hero

    • 20% of tickets resolved

    • 90% CSAT for automated tickets

    • $10,000+ saved per month

  • Star Of Service

    • 46% AHT Reduction

    • 64% Increase in capacity

    • 97% AI Accuracy

  • Aylesbury

    • 50% reduction of handle time

    • 17% of cases automated

    • 96% accuracy of AI predictions

  • Imagine Learning

    • 70% reduction in handle time

    • 90% of cases automatically classified

    • 95% accuracy of AI predictions

  • Perfume Shop

    • 77% reduction in first response time

    • 88% CSAT for automated tickets

    • 97% of automated tickets resolved on the first response

Reviews

What our customer say

Try it out (for free!)

  • Full access to the DigitalGenius platform
  • 1 week set up, no IT needed
  • Multi-language + multi-channel
  • FREE!