Customers

40% Enquiries Handled Without Human Interaction

95% CSAT score

90% Reduction In First Response Time

35% Messages Automated

90% Tickets Resolved

5 Languages Enabled

30K Proactive Messages

93% On-time Deliveries

90K+ Shipping Savings

36% German Enquiries Automated

99% Automation Accuracy

75% Full Resolution Rate

50% reduction in Full Resolution Time

40% reduction in wait times between replies

67% reduction in First Reply Time

50% of tickets automated

80% of WISMO queries handled by DigitalGenius

10% CSAT increase on all tickets handled by DigitalGenius

65% of all cases resolved automatically

75% reduction in average resolution time

99% reduction in first reply time

60% Reduction in Average Overall Response Time

20% Reduction in Average Resolution Time

27% Cases Resolved With No Agent Involvement

60% Response Time Reduced by

40% Cases resolved with no agent involvement

90% Order related enquiries resolved with no agent involvement

90% CSAT on all cases handled by DigitalGenius

3mins Saved on every ticket handled by DigitalGenius

50% Decrease in Average Handling Time

50% Response Time Reduced by

2.5x Improvement in Agent Productivity

30% Cases resolved with no agent involvement

93% Reduction in Customer Wait Time

60% Cases resolved without Agent intervention

2x Improved Agent Productivity

40% Reduction in Average Handling Time

80% Cancellations and Refunds fully resolved

7minutes saved per every ticket handled by DigitalGenius

130,000+ messages processed each month

50%+ coverage of all support inquiries

95%+ accuracy of responses

50% reduction in customer support tickets

95% is the CSAT score for support tickets resolved via our full automation service.

10% of all support tickets are automatically resolved