Our Customers

  • air up®

    • 600%+ Return on Investment

    • 20+ Use cases fully automated

    • 79% Requests to change items fully automated

  • Antler

    • 46% WISMO Queries Solved Automatically

    • 50% Warranty Claim Queries Automated

    • 33% Email Tickets Fully Resolved in 10 Weeks

  • waterdrop®

    • 3-4 tickets prevented per cancelled or amended order

    • 1 minute to process 10 loyalty points tasks

    • 16 weeks from 0 to 20% automation

  • Wickes

    • 40%+ automation of incoming email and contact form tickets

    • 94% accuracy of intent detection

    • 60% reduction in customer wait time

  • Beauty Pie

    • 40% Enquiries Handled Without Human Interaction

    • 95% CSAT score

    • 90% Reduction In First Response Time

  • ODLO

    • 35% Messages Automated

    • 90% Tickets Resolved

    • 5 Languages Enabled

  • Porto’s Bakery

    • 30K Proactive Messages

    • 93% On-time Deliveries

    • 90K+ Shipping Savings

  • SNIPES

    • 36% German Enquiries Automated

    • 99% Automation Accuracy

    • 75% Full Resolution Rate

  • musicMagpie

    • 50% reduction in Full Resolution Time

    • 40% reduction in wait times between replies

    • 67% reduction in First Reply Time

  • Skullcandy

    • 50% of tickets automated

    • 80% of WISMO queries handled by DigitalGenius

    • 10% CSAT increase on all tickets handled by DigitalGenius

  • Quiksilver

    • 65% of all cases resolved automatically

    • 75% reduction in average resolution time

    • 99% reduction in first reply time

  • Volcom®

    • 60% Reduction in Average Overall Response Time

    • 20% Reduction in Average Resolution Time

    • 27% Cases Resolved With No Agent Involvement

  • G-Star®

    • 60% Response Time Reduced by

    • 40% Cases resolved with no agent involvement

    • 90% Order related enquiries resolved with no agent involvement

  • Freeletics

    • 90% CSAT on all cases handled by DigitalGenius

    • 3mins Saved on every ticket handled by DigitalGenius

    • 50% Decrease in Average Handling Time

  • Packlink®

    • 50% Response Time Reduced by

    • 2.5x Improvement in Agent Productivity

    • 30% Cases resolved with no agent involvement

  • On

    • 93% Reduction in Customer Wait Time

    • 60% Cases resolved without Agent intervention

    • 2x Improved Agent Productivity

  • Runtastic

    • 40% Reduction in Average Handling Time

    • 80% Cancellations and Refunds fully resolved

    • 7minutes saved per every ticket handled by DigitalGenius

  • KLM

    • 130,000+ messages processed each month

    • 50%+ coverage of all support inquiries

    • 95%+ accuracy of responses

  • Magoosh

    • 50% reduction in customer support tickets

    • 95% is the CSAT score for support tickets resolved via our full automation service.

    • 10% of all support tickets are automatically resolved

Reviews

What our customers say

Try it out (for free!)

  • Full access to the DigitalGenius platform
  • 1 week set up, no IT needed
  • Multi-language + multi-channel
  • FREE!