Free Ticket Analysis

Automatically categorise up to 12 months of customer tickets for free. Identify customer trends and streamline your processes

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“The automation analysis was quick and easy…

DigitalGenius have helped us see really easily what the main bulk of our customer contacts are about. Just an API connection was all it took to have 9 months worth of contact grouped together based on sentiment analysis. It’s given us a clear path to understand our priorities for automation.”

Amy Louise Smith, Head of Customer Operations, Le Col
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How it works

It’s as easy as 1, 2, 3.

  • Connect your CRM

    Use one of our pre-built integrations to easily connect your CRM to access your ticket data

  • Let our AI do the hard work

    Sit back and relax, while our AI automatically categorises your historical tickets

  • Get your own dashboard

    Easily see the results in one place with our standard dashboard, then build custom views to deep-dive further

Understand your customers’ top queries

DigitalGenius automatically categorises your tickets by conversation topic so you can see the impact that automation could have on your business.

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How does it work?

The Automation Analysis uses DigitalGenius’s artificial intelligence to detect what your customers are actually saying.

We can integrate directly into your helpdesk platform, analyse your customer tickets, and identify the meaning in each one.

This data is then aggregated, allowing you to see the big picture, and to deep dive into data segments.

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Request your Automation Analysis

Contact us below to get your free analysis

  • Your own personalised dashboard for free
  • Your tickets categorised automatically
  • See the potential for automation
  • Absolutely free, no strings attached