Free Ticket Analysis
Automatically categorise up to 12 months of customer tickets for free. Identify customer trends and streamline your processes.
“The analysis was quick and easy. DigitalGenius have helped us see really easily what the main bulk of our customer contacts are about. We got 9 months’ worth of contact grouped together based on sentiment analysis. It’s given us a clear path to understand our priorities.”
Amy Louise Smith, Head of Customer Operations, Le Col
How it works
It’s as easy as 1, 2, 3.
Connect your CRM
Use one of our pre-built integrations to easily connect your CRM to access your ticket data
Let our AI do the hard work
Sit back and relax, while our AI automatically categorises your historical tickets
Get your own dashboard
Easily see the results in one place with our standard dashboard, then build custom views to deep-dive further
Understand your customers’ top queries
DigitalGenius automatically categorises your tickets by conversation topic so you can see the impact that automation could have on your business.
How does it work?
The Automation Analysis uses DigitalGenius’s artificial intelligence to detect what your customers are actually saying.
We can integrate directly into your helpdesk platform, analyse your customer tickets, and identify the meaning in each one.
This data is then aggregated, allowing you to see the big picture, and to deep dive into data segments.
Request your Automation Analysis
Contact us below to get your free analysis
Your own personalised dashboard for free
Your tickets categorised automatically
See the potential for automation
Absolutely free, no strings attached