Meet customers in the
channel of their choice

Use DigitalGenius’s workflows across any channel or combination of channels to talk to customers wherever they want to speak to you.

More than just chatbots

Whatever your existing channels are, DigitalGenius works alongside them. Whether it’s email, chat, SMS, voice or your agents, we work to help you automate your processes

Automatically resolve queries
over email

Email is still a major channel for customer service. DigitalGenius integrates with your helpdesk software and can respond to customer queries via email, without any agent involvement.

Use multiple channels in one workflow

Build conversation flows that feel natural to your customer profile. Move the conversation from channel to channel depending on the complexity of the customer issue.

Keep your agents in the loop

Once a conversation has been categorised, set up a workflow to automatically respond and resolve the issue for that customer without human intervention.

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