Meet customers in the
channel of their choice
Use DigitalGenius’s workflows across any channel or combination of channels to talk to customers wherever they want to speak to you.
More than just chatbots
Whatever your existing channels are, DigitalGenius works alongside them. Whether it’s email, chat, SMS, voice or your agents, we work to help you automate your processes
Automatically resolve queries
Email is still a major channel for customer service. DigitalGenius integrates with your helpdesk software and can respond to customer queries via email, without any agent involvement.
Use multiple channels in one workflow
Build conversation flows that feel natural to your customer profile. Move the conversation from channel to channel depending on the complexity of the customer issue.
Keep your agents in the loop
Once a conversation has been categorised, set up a workflow to automatically respond and resolve the issue for that customer without human intervention.