Book a demo
Book a demo
Our team would be delighted to show you a personalized demo. Simply use the form to give us some additional context, and select a time that works for you.
Our team would be delighted to show you a personalized demo. Simply use the form to give us some additional context, and select a time that works for you.
Discover how DigitalGenius identifies customer requests and resolves queries across multiple channels
See our Genius Flows (best practice workflows for ecommerce brands) in action
Understand how deep integrations allow us to gather context and fully resolve tickets
Improve CSAT and NPS and
boost lifetime value
Improve CSAT and NPS and boost lifetime value
Reduce backlog by 50% or more within a few weeks
Reduce First Response Time by 75%+
Fully automate 60+ retail and ecommerce use cases
Resolve 40%+ of queries with no agent involvement
Answer customers and solve issues 24/7 through all channels
Improve CSAT scores
Reduce backlog by 50% of more
Reduce First Response Time by 75%
Fully automate 60+ retail and ecommerce use cases
Resolve 40%+ of queries with no agent involvement
Answer customers and solve issues 24/7 through all channels
SJ Grabiec
Head of CX & Fraud
AllSaints
I keep pinching myself! I can’t quite believe some of the results we’re seeing with DigitalGenius. Our backlog has significantly reduced compared to last year, and our average handle time has also seen a remarkable decrease.
Thomas Staudte
Head of Customer
Engagement, air up
DigitalGenius has been an incredible partner for us. The technology has allowed us to provide a consistently better customer experience, while allowing us to scale the team… we have seen an ROI of over 600% since deploying the platform.
Chandni Bhatt
Senior Manager,
Beauty Pie
We were able to launch within a couple of weeks. In no time at all we were automating 40% of our contacts, with a resolution rate of over 90%, whilst hitting our CSAT goal of 95%.
SJ Grabiec
Head of CX & Fraud
AllSaints
I keep pinching myself! I can’t quite believe some of the results we’re seeing with DigitalGenius. Our backlog has significantly reduced compared to last year, and our average handle time has also seen a remarkable decrease.
Thomas Staudte
Head of Customer
Engagement, air up
DigitalGenius has been an incredible partner for us. The technology has allowed us to provide a consistently better customer experience, while allowing us to scale the team… we have seen an ROI of over 600% since deploying the platform.
Chandni Bhatt
Senior Manager,
Beauty Pie
We were able to launch within a couple of weeks. In no time at all we were automating 40% of our contacts, with a resolution rate of over 90%, whilst hitting our CSAT goal of 95%.