eCommerce customer service automation

Use AI to automatically understand your customers’ needs and resolve their queries faster – improving your customer experience while reducing your costs.

Why eCommerce teams need an AI customer service platform

AI automates responses to common customer queries, and proactively identify issues and resolve them faster. This means faster response times, quicker resolutions, and improved CSAT scores.

Quiksilver

65%

of tickets automated

75%

reduction in average resolution time

99%

reduction in first reply time

Skullcandy

50%

of tickets automated

80%

of WISMO queries automated

10%

increase in CSAT on tickets handled

G-STAR RAW®

60%

reduction in response time

40%

cases resolved automatically

90%

order-related enquiries resolved

This is all possible with DigitalGenius

Source: aggregated data from 50+ pilot projects

CASE STUDY:

DigitalGenius helped Odlo automate over 35% of chats in just one month

Odlo

Anne-Catherine Grunholzer, Head of Customer Service Odlo

“Using DigitalGenius has helped us tremendously, particularly during our peak season. Thanks to the automation, our agents could fully focus on more individual requests and advising on products. The customer experience has improved significantly due to the fast first response time, 24/7 availability and high accuracy of the automated answers, which is reflected in the best rating ever for Odlo on our review platform”

Read the Odlo case study

DigitalGenius unique capability and functionality:

  • Built specifically for eCommerce and retail
  • 60+ pre-built use cases for eCommerce
  • Out-of-the-box eCommerce and carrier integrations
  • Fully customisable to your brand
  • Analytics and reporting available in a built-in dashboard
  • Multi-lingual and cross-channel
  • AI image recognition and text recognition
  • Fully managed implementation and support with product expert
  • Customised pilot developed and available for 6 weeks free of charge

CASE STUDY:

60% of Skullcandy's tickets fully resolved by DigitalGenius

Skullcandy

50%

of tickets automated

80%

of WISMO queries handled by DigitalGenius

10%

CSAT increase on all tickets handled by DigitalGenius
Read the Skullcandy case study

Who are DigitalGenius?

DigitalGenius is the code-free customer experience platform for eCommerce and retail powered by artificial intelligence. DigitalGenius’ AI solution continuously learns and evolves from every interaction within your customer network, leveraging more than 60 pre-built use cases, customisable processes and integrations to deliver seamless customer experience and retain customers. DigitalGenius works with forward-thinking eCommerce and retail businesses around the world.