Customer Support Automation for eCommerce
DigitalGenius is a no-code platform that combines AI integrations and workflows to make your customers, team and inbox happy.
We help great companies
With our always-evolving platform, you can leverage knowledge from the best eCommerce businesses in the world.
We were able to launch within a couple of weeks. In no time at all we were automating almost 40% of our contacts, with a resolution rate of over 90% whilst hitting our CSAT goal of 95%…we are so happy to have DigitalGenius as a partner for the future.
A good asset to have in your customer experience team. DG gives us more time to focus on requests needing more attention and expertise.
A great product from a fast-growing company. We no longer spend our time answering repeatable questions. Great product – AI makes up 20% of our support tools.
Amazing results! We were able to surpass the initial automation goal within our trial period. “We were automating well above 30% of our inquiries within 2 weeks
We have automated one of the top contact drivers for our operations: cancellations and refunds.
Great innovative collaboration in which we really are able to add value to our customer service. A good product that allows us to improve the lives of our service agents and customers.
Easy automation and great customer experience. We can get back to customers quicker increasing our efficiencies and improving their experience.
CUSTOMER SUPPORT PLATFORM FOR ECOMMERCE
One platform, a complete customer service solution
Leverage 50+ pre-built Ecommerce AI use cases to instantly detect customer messages
So much more than just another chatbot
Powerful Ecommerce platform that helps like a human
Customer service is the biggest strategic differentiator for Ecommerce businesses. Building a frictionless buyer journey is more important than ever, and having a bad one will cost you heavily. We are living in an experience economy where relationships with consumers matter the most.
The way people buy has changed forever – are you up to the challenge?