eCommerce customer service automation
Use AI to automatically understand your customers’ needs and resolve their queries faster – improving your customer experience while reducing your costs.
We help great companies
Our always-evolving platform automates processes for the best eCommerce businesses in the world.
of tickets automated
reduction in average resolution time
reduction in first reply time
of tickets automated
of WISMO queries automated
increase in CSAT on tickets handled
reduction in response time
cases resolved automatically
order-related enquiries resolved
This is all possible with DigitalGeniusSource: aggregated data from 50+ pilot projects
DigitalGenius helped Odlo automate over 35% of chats in just one month
OdloAnne-Catherine Grunholzer, Head of Customer Service Odlo
“Using DigitalGenius has helped us tremendously, particularly during our peak season. Thanks to the automation, our agents could fully focus on more individual requests and advising on products. The customer experience has improved significantly due to the fast first response time, 24/7 availability and high accuracy of the automated answers, which is reflected in the best rating ever for Odlo on our review platform”
DigitalGenius unique capability and functionality:
- Built specifically for eCommerce and retail
- 60+ pre-built use cases for eCommerce
- Out-of-the-box eCommerce and carrier integrations
- Fully customisable to your brand
- Analytics and reporting available in a built-in dashboard
- Multi-lingual and cross-channel
- AI image recognition and text recognition
- Fully managed implementation and support with product expert
Who are DigitalGenius?
DigitalGenius is the code-free customer experience platform for eCommerce and retail powered by artificial intelligence. DigitalGenius’ AI solution continuously learns and evolves from every interaction within your customer network, leveraging more than 60 pre-built use cases, customisable processes and integrations to deliver seamless customer experience and retain customers. DigitalGenius works with forward-thinking eCommerce and retail businesses around the world.