Transform ecommerce customer experiences with AI

Automatically resolve your customers’ questions wherever they are in their journey – from pre-purchase to aftersales.

We help great companies

We empower pioneering online retailers and ecommerce brands to arrive at the next destination of their CX transformation journey.

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AI and automation supercharges your CX capability

Our AI automates your responses to common customer queries, acting like your best sales person and customer service agent combined.

CASE STUDY:

On handles 250% more customer inquiries, increasing agent productivity by 2x with 68% of messages resolved without human intervention.

On

Verena Strunk-Wenzl, Head of Customer Experience, On

“Our expectations of what was possible with AI were not only met, but exceeded. DigitalGenius has given us back control over our inbox – reducing our customer wait time by 93%. Customers are satisfied and our happiness delivery agents are more engaged and happier than ever.”

Read the On case study

This is all possible with DigitalGenius

Source: aggregated data from DigitalGenius customers

Quiksilver

65%

of tickets automated

75%

reduction in average resolution time

99%

reduction in first reply time

Skullcandy

50%

of tickets automated

80%

of WISMO queries automated

10%

increase in CSAT on tickets handled

G-STAR RAW®

60%

reduction in response time

40%

cases resolved automatically

90%

order-related enquiries resolved

DigitalGenius unique capability and functionality:

  • Built specifically for ecommerce and retail
  • 60+ pre-built use cases for ecommerce
  • Out-of-the-box ecommerce and carrier integrations
  • Fully customisable to your brand
  • Analytics and reporting available in a built-in dashboard
  • Multi-lingual and cross-channel
  • AI image recognition and text recognition
  • Generative AI
  • Fully managed implementation and support with product expert

CASE STUDY:

60% of Skullcandy's tickets fully resolved by DigitalGenius

Skullcandy

50%

of tickets automated

80%

of WISMO queries handled by DigitalGenius

10%

CSAT increase on all tickets handled by DigitalGenius
Read the Skullcandy case study

Who are DigitalGenius?

DigitalGenius is the code-free customer experience platform for ecommerce and retail powered by artificial intelligence. DigitalGenius’ AI solution continuously learns and evolves from every interaction within your customer network, leveraging more than 60 pre-built use cases, customisable processes and integrations to deliver seamless customer experience and retain customers. DigitalGenius works with forward-thinking ecommerce and retail businesses around the world.