Transform ecommerce customer experiences with AI
Automatically resolve your customers’ questions wherever they are in their journey – from pre-purchase to aftersales.
We help great companies
We empower pioneering online retailers and ecommerce brands to arrive at the next destination of their CX transformation journey.
On handles 250% more customer inquiries, increasing agent productivity by 2x with 68% of messages resolved without human intervention.
OnVerena Strunk-Wenzl, Head of Customer Experience, On
“Our expectations of what was possible with AI were not only met, but exceeded. DigitalGenius has given us back control over our inbox – reducing our customer wait time by 93%. Customers are satisfied and our happiness delivery agents are more engaged and happier than ever.”
This is all possible with DigitalGeniusSource: aggregated data from DigitalGenius customers
of tickets automated
reduction in average resolution time
reduction in first reply time
of tickets automated
of WISMO queries automated
increase in CSAT on tickets handled
reduction in response time
cases resolved automatically
order-related enquiries resolved
DigitalGenius unique capability and functionality:
- Built specifically for ecommerce and retail
- 60+ pre-built use cases for ecommerce
- Out-of-the-box ecommerce and carrier integrations
- Fully customisable to your brand
- Analytics and reporting available in a built-in dashboard
- Multi-lingual and cross-channel
- AI image recognition and text recognition
- Generative AI
- Fully managed implementation and support with product expert
Who are DigitalGenius?
DigitalGenius is the code-free customer experience platform for ecommerce and retail powered by artificial intelligence. DigitalGenius’ AI solution continuously learns and evolves from every interaction within your customer network, leveraging more than 60 pre-built use cases, customisable processes and integrations to deliver seamless customer experience and retain customers. DigitalGenius works with forward-thinking ecommerce and retail businesses around the world.