AI Performance
AI Performance
See your automation and resolution rates, top intents, CSAT and other KPIs to measure effectiveness of the AI.
See your automation and resolution rates, top intents, CSAT and other KPIs to measure effectiveness of the AI.
Areas for Improvement
Areas for Improvement
Use data to guide you on what use cases to work on next based on CSAT, agent handover rate or any other custom metric.
Use data to guide you on what use cases to work on next based on CSAT, agent handover rate or any other custom metric.
Correlate AI intents with Orders, Shipments & Returns Data
Correlate AI intents with Orders, Shipments & Returns Data
Use data from our deep integrations to see patterns between orders, returns, shipments and what problems customers need help with .
Use data from our deep integrations to see patterns between orders, returns, shipments and what problems customers need help with .
Anticipate Proactively
See how many days since placing the order customers ask most WISMO questions.
Map Customer Journeys
Discover your top customer pain points at different days since order placement.
Set up Alerts
Set up Alerts
Receive alerts when specific KPIs reach set thresholds.
Receive alerts when specific KPIs reach set thresholds.
Build your own reports
Build your own reports
All the data going through flows is available for you to build custom reports, metrics, and alerts.
All the data going through flows is available for you to build custom reports, metrics, and alerts.
Feedback loop into the rest of the business
Feedback loop into the rest of the business
Leverage analytics to spot patterns, identifying issues like a faulty product batch, underperforming carrier partner, or on-site stock challenges. Bring these insights into the rest of the business, to rectify at their source and improve the customer journey.
Leverage analytics to spot patterns, identifying issues like a faulty product batch, underperforming carrier partner, or on-site stock challenges. Bring these insights into the rest of the business, to rectify at their source and improve the customer journey.