Proactive Messages Sent
93%
On-time Deliveries
91K
Shipping Savings
About
Porto’s Bakery is a company based in California that ships their best-selling range of frozen pastries, cakes, rolls, loafs, and empanadas straight to their customers, to be baked at home in 3 easy steps.
Website
Porto’s Bakery is a company based in California that ships their best-selling range of frozen pastries, cakes, rolls, loafs, and empanadas straight to their customers, to be baked at home in 3 easy steps.
The Challenge
Porto’s Bakery has to ship their bake-at-home selection of tasty treats to customers within 1-2 days, before their requested arrival date (this varies slightly per state). If they don’t ship within this strict time frame, Porto's products will spoil and have to be thrown away, causing dissatisfied customers, a ruined reputation, and a significant financial loss. As a fast-growing bakery, Porto's needs help keeping up with demands and avoiding the usual issues of hiring more staff – all while maintaining the great level of customer satisfaction they’re known for.
Solutions & Results
Proactive Messages
Using DigitalGenius’ carrier and Ecommerce integrations, DigitalGenius can identify if a Porto’s Bakery carrier has lost a package or has a delayed delivery. When this happens, the platform proactively sends a message to the customer, offering a replacement or refund. DigitalGenius sends on avg. 300+ proactive customer messages per day.
Savings
Porto's Bakery achieved over $90K in shipping savings by leveraging delayed order details with carriers, resulting in a monthly cost reduction of $7K.
Integrations
Porto's streamlined operations, cut errors, and boosted profits with DigitalGenius integrations, minimizing employee time on customer issues. Integrations include GLS, FedEx, Shopify, Shipstation, and Gorgias.
