Process automation you thought was impossible

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Flow Builder

Flow Builder

You don't want AI to be deciding who is eligible for a refund and who isn't, that's where the rules based flows come in. Going deep on automating complex processes is what Flow Builder was made for.

You don't want AI to be deciding who is eligible for a refund and who isn't, that's where the rules based flows come in. Going deep on automating complex processes is what Flow Builder was made for.

Your business logic

Make sure the AI concierge adheres to your policies and business logic by representing it in no-code flows. Easy to visualize and navigate branches with logical conditions.

DigitalGenius Flow Builder
DigitalGenius Flow Builder
DigitalGenius Flow Builder
DigitalGenius's Flow Builder product integrations
DigitalGenius's Flow Builder product integrations
DigitalGenius's Flow Builder product integrations

500+ actions
built for Ecommerce

Integrations and business logic actions are modular lego blocks for non technical users to build and maintain complex workflows.

An action for cancelling a Shopify Order
An action for cancelling a Shopify Order
An action for cancelling a Shopify Order

Natively built for
Conversational AI

Flow Builder that was designed from ground up to handle complex conversational process automation. Detecting intents, loading tools and generative responses, pausing flows to wait for user messages are all native citizens of the conversational process automation.

Showing how to create a conditional branch in a conversational AI flow.
Showing how to create a conditional branch in a conversational AI flow.
Showing how to create a conditional branch in a conversational AI flow.

Schedule flows to run proactively

Schedule flows to run proactively

Dropdowns with data from your systems

Dropdowns with data from your systems

View flow history and revert edits effortlessly

View flow history and revert edits effortlessly

Create custom actions to show off your ninja coding skills

Create custom actions to show off your ninja coding skills

Designed to handle errors and improve.

Designed to handle errors and improve.

Quickly identify where the problems are, how to fix them, while finding opportunities to improve.

Quickly identify where the problems are, how to fix them, while finding opportunities to improve.

View flow analytics

Discover your most popular use cases over various days.

Showing flow analytics and how d
Showing flow analytics and how d

Catch Fallback Flows

The Fallback Flow will run when there is an error or an incomplete branch in your main Flow

Fallback Flows showing how to bypass a workflow that is failing
Fallback Flows showing how to bypass a workflow that is failing

Track your flows

Address every possible interaction with your customers to find the best way to resolve their queries.

Track your flows through DigitalGenius' analytics
Track your flows through DigitalGenius' analytics
Track your flows through DigitalGenius' analytics

Build once for multiple channels

Create a versatile flow that connects across multiple channels, including chat, email, and voice.

Create intricate Sub-flows

Encapsulate technical integrations details or common re-usable building blocks in separate sub-flows and use them across other flows.

"Their intent detection is highly accurate, and their flow builder is one of the most complete I've ever used."

"Their intent detection is highly accurate, and their flow builder is one of the most complete I've ever used."

"Their intent detection is highly accurate, and their flow builder is one of the most complete I've ever used."

Miquel Nadal Ferrer

Customer Service Project Manager

Customer Service Project Manager

Customer Service Project Manager

Join the online shopping revolution

Join the online shopping revolution

Join the online shopping revolution