AI platform

designed for commerce

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CONVERSATIONAL AI

CONVERSATIONAL AI

Understanding
Customer Intent

Understanding
Customer Intent

Automatically detect the meaning within customer interactions with our custom models that have been trained on millions of customer questions.

Identify the meaning of customers automatically with our custom models that have been trained on millions of customer questions.

A text conversation: "Could you ship it to 16 Sunrise Avenue, Blackrock Park, London, E14 7JI". Detecting that the customer intent is "Change Address"
Text conversation: "Could you ship it to 16 Sunrise Avenue, Blackrock Park, London, E14 7JI". The graphic show that the address has been extracted.

Information Extraction

Information Extraction

Pick out complex or structured data, such as shipping addresses, to create shipping labels and update your systems automatically.

Pick out complex or structured data, such as shipping addresses, to create shipping labels and update your systems automatically.

Understanding Emotions

Understanding Emotions

Recognise the emotional state of your customers through our advanced sentiment analysis. This can be used to personalise responses as well as ticket prioritisation and reporting.

Recognise the emotional state of your customers through our advanced sentiment analysis. This can be used to personalise responses as well as ticket prioritisation and reporting.

Text chat: "I have been waiting for my order for 2 weeks! I'm never ordering from you again!" - Showing that the sentiment detected is "Anger"
Text chat: "I received Insulator Jacket but I'm still waiting for Black Sweat Pants". Then showing that the Product received: Insulator Jacket. and the Product Missing is "Black Sweat Pants".

Picking out your products

Picking out your products

Detect terms specific to your brand, and understand the context in which they're used, to accelerate customer conversations, and deliver resolutions.

Detect terms specific to your brand, and understand the context in which they're used, to accelerate customer conversations, and deliver resolutions.

VISUAL AI

VISUAL AI

Identify Quality Issues

Identify Quality Issues

Recognise common product defect within submitted images. Resolve warranties automatically and improve products with detailed analytics.

Recognise common product defect within submitted images. Resolve warranties automatically and improve products with detailed analytics.

A cracked make up pad, that is highlighted and says "Damaged".
Interpret Product Label Details With DigitalGenius Visual AI

Interpret Product Label Details

Interpret Product Label Details

Extract text, product codes, and brand details from product labels. Record customers' product information without human intervention.

Extract text, product codes, and brand details from product labels. Record customers' product information without human intervention.

Coming Soon

Search by Image

Search by Image

Match user generated images to your product range, and make product recommendations or identify specific products.

Match user generated images to your product range, and make product recommendations or identify specific products.

Showing how you can show an image to DigitalGenius and we can find similar products in a product catalogue.

GENERATIVE AI

GENERATIVE AI

A chat generated through Generative AI that says "YEs we do offer gift cards. Our gift cards are available in various denominations, including £200"

FAQ responses

FAQ responses

Answer your customers' questions directly with conversational responses based on the information
in your FAQ pages and other sources.

Answer your customers' questions directly with conversational responses based on the information in your FAQ pages and other sources.

Answer your customers' questions directly with conversational responses based on the information in your FAQ pages and other sources.

Product recommendations

Product recommendations

Match customer preferences to your product range and suggest relevant items based on your customers' needs, their profile and their purchase history.

Match customer preferences to your product range and suggest relevant items based on your customers' needs, their profile and their purchase history.

A chat that says "I'm looking for a light summer bag to go with the red dress I recently purchased." Then a response: "I recommend the Allington Straw tote bag to match your red dress. It's summer and suits the colour."
A text exchange that explains how DigitalGenius creates personalised responses. "My girlfriend's birthday is this Friday." "Yes. Your order is scheduled to arrive tomorrow. Also what a great choice of gift for your girlfriend."

Personalised responses

Personalised responses

Pull information from other systems to give relevant, personalised, and true responses to customer questions.

Pull information from other systems to give relevant, personalised, and true responses to customer questions.

voice ai

voice ai

Early Access

Talk to your customer

Talk to your customer

Using the same technologies above, understand customer intent and trigger automated responses to your customers over the phone and other voice channels.

Using the same technologies above, understand customer intent and trigger automated responses to your customers over the phone and other voice channels.

Automated voice conversation: "When is my order going to arrive? It is scheduled to arrive by Thursday 5:00pm"

Join the online shopping revolution

Join the online shopping revolution

Join the online shopping revolution