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AI Performance

AI Performance

See your automation and resolution rates, top intents, CSAT and other KPIs to measure effectiveness of the AI.

See your automation and resolution rates, top intents, CSAT and other KPIs to measure effectiveness of the AI.

A screenshot of the DigitalGenius Analytics Dashboard showing KPIs
A screenshot of the DigitalGenius Analytics Dashboard showing KPIs

Areas for Improvement

Areas for Improvement

Use data to guide you on what use cases to work on next based on CSAT, agent handover rate or any other custom metric.

Use data to guide you on what use cases to work on next based on CSAT, agent handover rate or any other custom metric.

A graph showing CSAT by Intent with a range of different intents detected.
A graph showing CSAT by Intent with a range of different intents detected.
A graph showing CSAT by Intent with a range of different intents detected.

Correlate AI intents with Orders, Shipments & Returns Data

Correlate AI intents with Orders, Shipments & Returns Data

Use data from our deep integrations to see patterns between orders, returns, shipments and what problems customers need help with .

Use data from our deep integrations to see patterns between orders, returns, shipments and what problems customers need help with .

Anticipate Proactively

See how many days since placing the order customers ask most WISMO questions.

A graph showing how many tickets related to Where Is My Order queries received each day since order
A graph showing how many tickets related to Where Is My Order queries received each day since order

Map Customer Journeys

Discover your top customer pain points at different days since order placement.

A graph showing a stacked graph with the percentage of Missing Items, Where Is My Order and Cancel Order by Days since Order
A graph showing a stacked graph with the percentage of Missing Items, Where Is My Order and Cancel Order by Days since Order

Set up Alerts

Set up Alerts

Receive alerts when specific KPIs reach set thresholds.

Receive alerts when specific KPIs reach set thresholds.

Setting up a notification for the % Change in Automation Rate, that says "Email me when this KPI is above 3%"
Setting up a notification for the % Change in Automation Rate, that says "Email me when this KPI is above 3%"
Setting up a notification for the % Change in Automation Rate, that says "Email me when this KPI is above 3%"

Build your own reports

Build your own reports

All the data going through flows is available for you to build custom reports, metrics, and alerts.

All the data going through flows is available for you to build custom reports, metrics, and alerts.

Showing how you can build your own dashboards with DigitalGenius
Package status by different carriers in Lisbon, showing DHL, UPS and Fedex with example data about how many packages are delayed vs. delivered
Package status by different carriers in Lisbon, showing DHL, UPS and Fedex with example data about how many packages are delayed vs. delivered
Package status by different carriers in Lisbon, showing DHL, UPS and Fedex with example data about how many packages are delayed vs. delivered

Feedback loop into the rest of the business

Feedback loop into the rest of the business

Leverage analytics to spot patterns, identifying issues like a faulty product batch, underperforming carrier partner, or on-site stock challenges. Bring these insights into the rest of the business, to rectify at their source and improve the customer journey.

Leverage analytics to spot patterns, identifying issues like a faulty product batch, underperforming carrier partner, or on-site stock challenges. Bring these insights into the rest of the business, to rectify at their source and improve the customer journey.

Join the online shopping revolution

Join the online shopping revolution

Join the online shopping revolution