CONVERSATIONAL AI
CONVERSATIONAL AI
Understanding
Customer Intent
Understanding
Customer Intent
Automatically detect the meaning within customer interactions with our custom models that have been trained on millions of customer questions.
Identify the meaning of customers automatically with our custom models that have been trained on millions of customer questions.
Information Extraction
Information Extraction
Pick out complex or structured data, such as shipping addresses, to create shipping labels and update your systems automatically.
Pick out complex or structured data, such as shipping addresses, to create shipping labels and update your systems automatically.
Understanding Emotions
Understanding Emotions
Recognise the emotional state of your customers through our advanced sentiment analysis. This can be used to personalise responses as well as ticket prioritisation and reporting.
Recognise the emotional state of your customers through our advanced sentiment analysis. This can be used to personalise responses as well as ticket prioritisation and reporting.
Picking out your products
Picking out your products
Detect terms specific to your brand, and understand the context in which they're used, to accelerate customer conversations, and deliver resolutions.
Detect terms specific to your brand, and understand the context in which they're used, to accelerate customer conversations, and deliver resolutions.
VISUAL AI
VISUAL AI
Identify Quality Issues
Identify Quality Issues
Recognise common product defect within submitted images. Resolve warranties automatically and improve products with detailed analytics.
Recognise common product defect within submitted images. Resolve warranties automatically and improve products with detailed analytics.
Interpret Product Label Details
Interpret Product Label Details
Extract text, product codes, and brand details from product labels. Record customers' product information without human intervention.
Extract text, product codes, and brand details from product labels. Record customers' product information without human intervention.
Coming Soon
Search by Image
Search by Image
Match user generated images to your product range, and make product recommendations or identify specific products.
Match user generated images to your product range, and make product recommendations or identify specific products.
GENERATIVE AI
GENERATIVE AI
FAQ responses
FAQ responses
Answer your customers' questions directly with conversational responses based on the information
in your FAQ pages and other sources.
Answer your customers' questions directly with conversational responses based on the information in your FAQ pages and other sources.
Answer your customers' questions directly with conversational responses based on the information in your FAQ pages and other sources.
Product recommendations
Product recommendations
Match customer preferences to your product range and suggest relevant items based on your customers' needs, their profile and their purchase history.
Match customer preferences to your product range and suggest relevant items based on your customers' needs, their profile and their purchase history.
Personalised responses
Personalised responses
Pull information from other systems to give relevant, personalised, and true responses to customer questions.
Pull information from other systems to give relevant, personalised, and true responses to customer questions.
voice ai
voice ai
Early Access
Talk to your customer
Talk to your customer
Using the same technologies above, understand customer intent and trigger automated responses to your customers over the phone and other voice channels.
Using the same technologies above, understand customer intent and trigger automated responses to your customers over the phone and other voice channels.
