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Videos, downloads, blog and articles bringing you the latest in automated customer service.
Blogs
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Blog
Why Ticket Deflection is a Bad Metric for Chatbots
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Blog
Automate Customer Service Through Email
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Blog
How to minimise the pain of ecommerce returns
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Videos
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Videos
Webinar Recording: Using generative AI for pre-purchase questions
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Videos
Webinar Recording: How to minimise the pain of ecommerce returns
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Videos
Webinar Recording: What Metrics Should Customer Service Leaders Track?
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Downloads
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5 Strategies to Drive eCommerce Growth: Deliver Customer Experiences that Convert
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Operationalizing AI at Every Ecommerce Customer Service Touchpoint
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DigitalGenius for Sport
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In the Press
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News
Bogdan Maksak gave an interview to the Business Leader magazine
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News
Check out how DigitalGenius helped the Athletic Shoe Company ON resolve 90% of order related inquiries automatically.
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