Contact to Order Ratio Calculator
Contact to Order
Ratio Calculator
This number matters to your business. The lower the number, the more smoothly everything is running.
Use our calculator to work out your contact to order ratio, and see techniques for improving it.
This number matters to your business.
The lower the number, the more smoothly everything is running.
Use our calculator to work out your contact
to order ratio, and see techniques for improving it.
Contact to Order Ratio
Contact to Order Ratio Calculator
This number matters to your business. The lower the number, the more smoothly everything is running.
Use our calculator to work out your contact to order ratio, and see techniques for improving it.
Contact to Order Ratio
Want to know how to improve your ratio? Here are our tips ↓
Want to know how to improve your ratio?
Here are our tips ↓
Review your ticket data
Review your ticket data
Performing a ticket analysis can help you understand the questions that are coming up time and time again. Helping customers get answers to these questions without contacting your team may be easier than you think.
Performing a ticket analysis can help you understand the questions that are coming up time and time again. Helping customers get answers to these questions without contacting your team may be easier than you think.
Highlight key details
Highlight key details
If you see the same FAQs around orders coming up, see if you can add the relevant details to your order confirmations and other emails. Or if you see the same questions around payments, add the key information on the purchase page.
If you see the same FAQs around orders coming up, see if you can add the relevant details to your order confirmations and other emails. Or if you see the same questions around payments, add the key information on the purchase page.
Test your knowledge base
Test your knowledge base
Lots of customers would rather find the answer now, than wait for an agent to reply. So maybe they were just unable to find the information. Try and find answers to prominent questions within your knowledge base.
Lots of customers would rather find the answer now, than wait for an agent to reply. So maybe they were just unable to find the information. Try and find answers to prominent questions within your knowledge base.
Look into AI
Look into AI
If you want to reduce your number of tickets, then AI can help you. Analyse tickets to detect patterns, and using AI Agents, resolve complex & repetitive questions. Speak to our team to get started.
If you want to reduce your number of tickets, then AI can help you. Analyse tickets to detect patterns, and using AI Agents, resolve complex & repetitive questions. Speak to our team to get started.