How can I help you today? – The mental health of customer service agents
Working at the frontline of customer service in retail can be incredibly stressful. Customers expect quick and readily available assistance across various platforms and hours, putting significant pressure on service agents.
To gain insights into the stressors and pressures on retail customer service agents, we surveyed over 500 of them.
We may use your contact information to reach out. You can opt out anytime. For more details, view our Privacy Policy.
Download the report
What you will learn:
The mental health initiatives that agents actually want
How customer wait time affects agent stress levels
Whether agents like to know about tickets remaining
How to put together an action plan for mental health
How can I help you today? – The mental health of customer service agents
Working at the frontline of customer service in retail can be incredibly stressful. Customers expect quick and readily available assistance across various platforms and hours, putting significant pressure on service agents.
To gain insights into the stressors and pressures on retail customer service agents, we surveyed over 500 of them.
What you will learn:
The mental health initiatives that agents actually want
How customer wait time affects agent stress levels
Whether agents like to see how many tickets are remaining
How to put together an action plan for mental health
Download
the report
Download
the report
We may use your contact information to reach out. You can opt out anytime. For more details, view our Privacy Policy.