Peak Performance: Ecommerce Benchmark Report
You can calm down now. Peak is over. We've heard customer service leaders describing the peak period as like having PTSD. But how bad does peak get, and was the peak of 2024-5 better or worse than previous years? We examined the customer service queries that a selection of our customers received, categorised them, and then looked for patterns for around 50 ecommerce brands to look for patterns and data. Download our report to find out.
What you will learn?
The average extra capacity that brands needed
The main reasons for customers to contact brands
When WISMO and Returns related queries peak
How you can tackle peak better next time
Download the report
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