As a customer service lead, you know the feeling when peak is approaching. The visceral twist in your gut when you see “X days to Christmas” for the first time that year. Waking up in a cold sweat because you dreamt that your marketing team sent out the wrong discount code for Black Friday, and you had to mop up the mess. Or the repressed memory of the year your carrier seriously let you and your business down that makes you wince when it just pops into your head. The truth is it doesn’t have to be this way. Or at least, you can ensure you and your team are as prepared as possible for what lies ahead. Download our guide to check that you are peak ready this year.