A unified platform built for Ecommerce

DigitalGenius is a no-code platform that combines e-commerce AI with customisable integrations and workflows to make your customer happy.

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AI

Continuously improving and evolving technology.

Leverage the power of our AI by tapping into an ever-growing list of pre-built Ecommerce use cases for instant, accurate responses to repetitive customer queries.

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Integration

One-click integrations to all CMS, OMS and Carrier platforms.

Integrate with any CMS, OMS, or carrier platform in a single click to instantly sync your customer data with DigitalGenius – no IT professional or coding required.

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Processes

Harness expert knowledge from real life experiences.

Tailor your customer journeys with best practice processes enabling you to quickly resolve your customer’s problems and win the race to Zero Backlog.

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Responses & Actions

Learn from the best Ecommerce businesses in the world.

Choose from over 200 customisable action and response templates and easily design new ones to ensure your customer tickets are dealt with exactly how you want.

Flow Builder

Tailor customer journeys with customizable workflows.

Customise workflows to suit your business and customer’s demands. Our user-friendly platform lets you easily create and replicate flows to build tailored customer interactions.

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Analytics

Drive action with insight and analytics.

Evaluate your ticket resolution metrics and identify areas for improvement at every customer touchpoint with real-time customer and ticket insights and analytics.

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Channels

Meet customers in the channel of their choice.

Deploy your pre-designed workflows across multiple channels at once or a single channel including email, SMS, chat, voice, proactive and, of course, agents!

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