Capacity planning for peaks
18 Sept 2024
40 min video
What you will learn?
The role that workforce planning software plays in capacity planning
How AI can help reduce the burden on your team
What leading customer service teams do to manage their peaks
The art of keeping customers and agents as happy as possible
Looming peak periods mean that customer service leaders have to play a game of predicting how much capacity their team needs in order to stay on top of customer queries. So how can you use technology to manage this capacity both effectively and efficiently?
Join us for an insightful session with Surfboard, where we will explore how advanced technology can optimize your capacity planning and share best practices to help you stay ahead of customer demand.
