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September 18, 2024

Capacity planning for peaks

September 18, 2024

Capacity planning for peaks

September 18, 2024

Capacity planning for peaks

July 25, 2024

Leveraging New Tech to Enhance Ecommerce Customer Experiences

July 25, 2024

Leveraging New Tech to Enhance Ecommerce Customer Experiences

July 25, 2024

Leveraging New Tech to Enhance Ecommerce Customer Experiences

July 18, 2024

Turning negative interactions into positive outcomes

July 18, 2024

Turning negative interactions into positive outcomes

July 18, 2024

Turning negative interactions into positive outcomes

May 31, 2024

Maximising Generative AI with Deep Integrations

May 31, 2024

Maximising Generative AI with Deep Integrations

May 31, 2024

Maximising Generative AI with Deep Integrations

May 22, 2024

Retailer Roundtable: Mental Health in Customer Service

May 22, 2024

Retailer Roundtable: Mental Health in Customer Service

May 22, 2024

Retailer Roundtable: Mental Health in Customer Service

May 3, 2024

Preparing your business for Generative AI

May 3, 2024

Preparing your business for Generative AI

May 3, 2024

Preparing your business for Generative AI

January 30, 2024

Using Gen AI for Pre-Purchase Questions

January 30, 2024

Using Gen AI for Pre-Purchase Questions

January 30, 2024

Using Gen AI for Pre-Purchase Questions

January 30, 2024

How to minimise the pain of Ecommerce returns

January 30, 2024

How to minimise the pain of Ecommerce returns

January 30, 2024

How to minimise the pain of Ecommerce returns

January 30, 2024

What Metrics Should Customer Service Leaders Track?

January 30, 2024

What Metrics Should Customer Service Leaders Track?

January 30, 2024

What Metrics Should Customer Service Leaders Track?
WISMO

January 25, 2024

Winning at WISMO: How to stop your team answering “Where is My Order” questions
WISMO
WISMO

January 25, 2024

Winning at WISMO: How to stop your team answering “Where is My Order” questions
WISMO
WISMO

January 25, 2024

Winning at WISMO: How to stop your team answering “Where is My Order” questions
WISMO

January 10, 2024

ChatGPT: What do Large Language Models Mean for Customer Service

January 10, 2024

ChatGPT: What do Large Language Models Mean for Customer Service

January 10, 2024

ChatGPT: What do Large Language Models Mean for Customer Service

May 19, 2023

Improving CSAT with Beauty Pie, Route 101 and DigitalGenius

May 19, 2023

Improving CSAT with Beauty Pie, Route 101 and DigitalGenius

May 19, 2023

Improving CSAT with Beauty Pie, Route 101 and DigitalGenius

February 2, 2022

How to Retain Customers during an Economic Downturn

February 2, 2022

How to Retain Customers during an Economic Downturn

February 2, 2022

How to Retain Customers during an Economic Downturn

Join the online shopping revolution

Join the online shopping revolution

Join the online shopping revolution