Winning at WISMO: How to stop your team answering “Where is My Order” questions
25 Jan 2024
35 min video
You will learn how to:
Connect to your carriers to give accurate delivery statuses
Escalate critical delivery issues to your team automatically
Resolve queries on live chat or email (and any other channel)
Use generative AI to personalise your responses
Are you looking at a mountain of customer tickets, and the same question comes up time and again: “Where is my order?”
You’re not alone. WISMO (“Where is my order”) queries are the #1 type of query that our customers see throughout the year - and during peak periods it constitutes 36% of the tickets that our customers saw, on average.
But what if you could automatically resolve these kinds of queries without agent involvement and without sacrificing customer satisfaction?
